Shipping + Returns
Shipping Policies
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Simply Elevated currently offers US shipping and local pick-ups. Our current processing time is 1-3 business days for "Ready To Ship" items. All other items' processing and shipping times can be found in the description.
- We currently ship USPS or UPS. Shipping rates will be calculated at checkout. Simply Elevated is not responsible for loss or stolen items.
Returns & Refunds
We guarantee all unused or defective merchandise for 10 days from the receipt of order pick-up/delivery. If you are not completely satisfied with your purchase you may return or exchange any unused or defective merchandise for a prompt refund or exchange.
All items must be in the condition you received them with all hang tags attached and in the original box. Items that are abused, broken, used, washed, or damaged may not be returned.
Your form of payment will be credited for the price of the item unless the product is determined defective. Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade. No two designs will be exactly alike giving you a lasting one-of-a-kind product to treasure for years to come. If you are looking for specific dimensions on a product, please contact us before purchasing so we can assist in finding the right fit. If an item comes back to our warehouse outside of our return policy we will not refund the product. Your credit will appear after we have received and processed your returned item through our return procedure.
Returns must be done in person at:
636 South 200 West
Salt Lake City, UT 84104
Issue With An Order
Any issues with an order need to be reported within 10 days of the delivery date. We cannot help with issues outside of this window.
Product Representation
We do our best to accurately describe and photograph our products on our website. Please note, lighting as well as phone and computer screens vary. We will never achieve 100% accurate representation on a screen.
Discount Codes
Discount codes cannot be combined or applied to any previous or post purchases.
General Care
Real brass pieces may vary due to the living finish. Organic aging and extended exposure to water can cause natural changes. Wipe with a soft, cotton cloth. Do not use abrasive cloth or polish. We suggest a brass cleaning product like BRASSO.
Wash in warm water only and dry immediately.
Clean with a soft cloth. Avoid water-based cleaning products.
Light dusting or vacuuming with a soft brush.
Clean with soft cloth and stone cleaner.
Hand wash in warm water. Dry completely, any water allowed to dry on may cause spots. Remove spots by polishing or gently rubbing with very fine "0000" steel wool.
Clean with warm water and soft cloth. Dry immediately after.
Clean with soft cloth and water sparingly. Do not saturate/submerge wood in water. Polish with a wood polish.
Clean with only soft microfiber cloth
Rugs
Wool Rugs - Use a dull instrument to scrape off food and debris. Vacuum in low power mode or with the beater turned off. Avoid using water or other liquids, as it may discolor the rug. If cleaning is necessary, contact a professional cleaner.
Clean spills immediately by blotting with a clean, dry sponge or cloth. Appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting. If your vacuum has variable power settings, set on low. Vacuum full length of the rug, turn and repeat to the next area, rather than back and forth motion.
FABRIC & UPHOLSTERY CARE
We recommend a professional cleaning service. Do not soak or saturate the material. Routine vacuuming or light brushing is recommended. Test any fabric cleaner in an inconspicuous location. Pilling is natural, remove with a lint or fabric shaver. Always blot, do not rub.
Handwash
Wash your garment with cold water, to avoid damage, use a mild soap. Wash the garment without rubbing to remove any dirt. If you want to keep the color and quality of your garment, avoid both the use of the washer and any bleach products. Although you may use delicate/wool regime of your washing machine.
Drying
To avoid deforming, crumpling, or wrinkling your garment, never kink or squeeze. It’s suggested not to use the clothes dryer, keep from direct sunlight, and dry in the shade to preserve the original color. Spread on a flat surface and hang it on a hanger in order to preserve its original form.
Ironing
Alpaca wool is a very sensitive fiber and ironing should be avoided. If necessary, use a towel over the garment to iron at low temperature. It's suggested to use clothes steamer.
Dry-dust or vacuum regularly. Avoid direct sunlight. Immediately tend to spills. Blot with a dry, clean cloth. Do not saturate.
Spot Clean/ Dry Clean only.
See individual listing for cleaning recommendations.
Brush with a soft suede brush and vacuum occasionally.
We recommend a professional cleaning service. Do not remove cushion or pillow casing for separate cleaning. Clean all pieces at once.